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Information Notice on the right of withdrawal and return of faulty and non-conforming goods

For all orders placed from 1st to 25th December, it will be possible to process the return within 30 days.

INFORMATION ON RIGHT OF WITHDRAWAL

You are entitled to withdraw from the contract, without stating a reason, within 14 days from when you or any appointed third-parties (i) receive the product or (ii) if several products on one order are delivered separately, from the date the last product was received.

REGISTERED USER    UNREGISTERED USER

HOW TO RETURN AN ITEM

To exercise your right of withdrawal, please inform Triboo Digitale with registered office in Milan, Viale Sarca 336, Edificio Sedici, of your decision by accessing the "My returns" section of the My Account area or, if you are not a registered user, by accessing the dedicated page and entering the order number and email used to effect the purchase. Follow the instructions to complete the online return request, you will then receive a withdrawal confirmation email, and the RMA form to be included in the package along with the instructions on how to return the product.  Remember to insert the completed RMA form in the packaging together with the product and send it to:

TRIBOO DIGITALE c/o THUN LOGISTICS SRL

VIA RITA CASTAGNA 1

46100 MANTOVA (MN) - ITALY

To meet the withdrawal deadline, it is sufficient for you to submit your request form before the withdrawal period expires.

As an alternative to the online return request, you can send an explicit declaration to Triboo Digitale, using the contact form or email address customercare@dondup.com, of your intention to exercise your right of withdrawal using the withdrawal form enclosed, following the instructions provided in the withdrawal confirmation email you will receive from Triboo Digitale.

If you withdraw from this contract, we shall refund all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which Triboo Digitale receives your decision to withdraw from this contract.


REFUND

We will carry out such refunds using the same means of payment as you used for the initial transaction, unless you request the refund via a different means of payment, in which case you will be charged for any additional fees incurred as a result of your choice of such means. We may withhold the refund until we have received the returned goods or you have supplied evidence of having despatched the goods, whichever is the earliest.

If you have received the product, please return it to Triboo Digitale without undue delay and, in any event, within 14 days from the day you sent notice of your withdrawal. The deadline shall be met if you send back the goods before the period of 14 days has expired. You will have to bear the direct cost of returning the goods. If you exercise your right of withdrawal via the website using the return service provided by the website, before confirming the withdrawal request, the cost to return the goods will be indicated.

You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

 

LEGAL WARRANTY OF CONFORMITY – RETURNING DAMAGED, DEFECTIVE OR ERRONEOUS ITEMS

In case of faults and/or non-compliances, you will be entitled to the restoration of compliance of the product by either repair or replacement or to the alternative solutions in the cases expressly provided for in art. 130 of Legislative Decree no. 206/2005.
If you have received a damaged or incorrect product, you can request a repair, replacement or refund of the product no later than 2 (two) months from discovery thereof.  Pursuant to and for the effects of the European Directive 44/99/CE and of arts. 128 et seq. of Italian Legislative Decree no. 206/2005 (Consumer Code), the products you purchased are covered by a legal guarantee of conformity, which covers defects of product compliance for a maximum period of 24 (twenty-four) months from relevant delivery.
In such cases, please indicate this as the reason for returning the product during the online return procedure, such return to be made in accordance with the modalities above indicated.
You will receive a confirmation email with shipping instructions and indications on how to request the change or refund for the purchased product.
The authorisation to return the product will in no way constitute an acknowledgement of non-compliance, the existence of which we will need to ascertain following return.
Where non-compliance of the product is established, we will issue a refund with the same form of payment used for purchase (credit card, prepaid card, PayPal, etc.) or by bank transfer.
If you have any doubts or questions, please do not hesitate to contact us by using the contact form.